Refund policy

14-DAY SATISFACTION GUARANTEE

We want you to feel confident about your Bling Optical purchase. We understand that a pair may not be the perfect fit, and we’re more than happy to help. You have 14 days after receiving your item to request a return, subject to the eligibility requirements below.

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Sale items and prescription or custom eyeglass lenses are eligible under our 14-day satisfaction guarantee when these requirements are met.

To start a return, contact us at hello@blingoptical.com. Once your return is accepted, we’ll send you a return shipping label with clear instructions on how and where to send your package. Please contact us before sending anything back, as items returned without first requesting a return cannot be accepted.

DAMAGES AND ISSUES

Please inspect your order when it arrives. If an item is defective, damaged, or not the item you ordered, contact us right away so we can review the issue and help make it right.

EXCEPTIONS

Gift cards cannot be returned. For health and safety, opened or unsealed contact lenses cannot be returned unless they are defective, damaged, or incorrect. If you have questions about a specific item, contact us before sending it back.

EXCHANGES

We want you to end up with a pair you love. The fastest way to make an exchange is to return the item you have and, once the return is accepted, place a separate order for the item you prefer.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. Your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

Once we receive and inspect your return, we’ll let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 5 business days. Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at hello@blingoptical.com.

2-YEAR WARRANTY

Our 2-year warranty is separate from the 14-day satisfaction guarantee and covers eligible manufacturing or material issues under our published warranty terms. Contact hello@blingoptical.com and we’ll be happy to help.